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Last Updated: May 15, 2019 09:42AM ADT

How the Integration Works

Connecting your NeonCRM account to iWave allows you to get iWave Score information and generate iWave profiles directly on your accounts without having to leave your CRM.
Once you have successfully connected and configured iWave for NeonCRM, the integration will provide the following functionality:
  • The ability to generate iWave Score details directly from an Account
  • Ability to request an iWave Profile URL for an Account in NeonCRM
  • The ability to create a Bulk Scoring Request on multiple Accounts at once that will automatically generate new iWave Scores on the selected Accounts

Getting Started
Before setting up iWave for NeonCRM, you will need to collect two pieces of information from your NeonCRM account:
  • Your NeonCRM Organization ID
  • A NeonCRM API Key
Step 1: Locate your NeonCRM Organization ID
  1.  Log into your NeonCRM Account.
  2. Navigate to the settings cog on the top right of the page and click Organization Profile.

3. Scroll down to the Database Information section to find your Organization ID.

Step 2: Create a System User in NeonCRM for use with the iWave integration
  1. Navigate to Settings Cog > User Management
  2. Click New User, set the User Group to System Administrator, and enter a First Name, Last Name, and Email.
  3. Click Advanced Options to expand the Advanced Options section, and enter a User Name and Password of your choosing manually.
  4. Enable API Access for this user account by changing the switch from ‘Off’ to ‘Enabled’.
  5. Once the API Access is enabled, you will be shown your API Key.
  6. Click ‘Create User’ in the top right corner to complete the process of creating this user.

Step 3: Generate API Keys in iWave for users that will be using iWave for NeonCRM
  1. Log into your iWave Account through
  2. Navigate to User Management from the top right Person icon.
3. Click on the user(s) that you would like to generate API keys for and then click on the Get Api Key button.
Step 4: Connecting NeonCRM to iWave
To setup the integration connection, please send the following information to
  • NeonCRM Organization ID
  • NeonCRM API Key
  • NeonCRM System User credentials
  • The list of users that you would like configured including:
    • Name
    • iWave Username
    • Neon Username
Note: To setup your Organization, we will use the iWave API keys from your Primary User – if you prefer another user to be configured, please let us know.

Need Assistance?
If you have any questions, please contact


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